Implementation of a new quality policy at Shawinigan-Aluminum

The president and CEO of Shawinigan-Aluminum asigned last November, the new Quality policy of the plant. In a quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. The quality policy reflects the management’s commitment to quality that counts for an organization. It is integrated with corporate objectives and values.

The quality policy acts as a driver for continual improvement. The policy ensures that you continually improve the degree to which the organization’s products and services meet customer requirements and to measure effectiveness of the processes responsible. Shawinigan aluminum commits itself to the continual improvement principle and that the organization will develop the skills and tools necessary to drive improvement.

A quality policy is defined as a specific policy of the Project Quality Management Knowledge Area that establishes the basic guidelines and principles that govern the actions of the organization as it implements the system for the quality management. This particular project management tool is also used by the organization to implement a project following the specific and expected levels of quality and performance. It also gives the common description of all tactical elements of the governance models which include the plans, standards, guidelines, and approaches.

The quality policy often exists as an unalterable document. It serves as the foundation for developing the project quality management plan that is made up of a series of tasks that are geared to putting the policy into practice to produce appropriate results. To achieve successfully the implementation of the policy, other elements such as human resources, processes and performance are also to be taken into account.

As a business manager, M. Boudreault is well aware that the quality policy is a strategic, organizational and commercial asset. It is the main engine in the implementation of the Quality Management System. This strategy follows long-term objectives that contribute to the business sustainability by increasing customer fidelity and satisfaction, the respect of norms for products and services, the optimization of the organizational and structural efficiency and at last, to the mobilization of all employees on sustainable collective development objectives.